Help Center

Knowledge base

• Welcome and Introduction to Apex

  • Apex Help Desk: Policy, Agreement, and FAQ Guidance
  • Apex Trader Funding Background and History
  • Apex Trader Funding Trading Rules
  • Apex Trader Funding Dashboard

• Platform Set Up & Guides

  • Rithmic
  • Tradovate
  • WealthCharts

• Evaluation Content

  • Evaluation Rules
  • Evaluation Subscription & Billing
  • Evaluation Passed, Converting to a PA, PA Fees, and How to Activate

• Performance Account Content

  • Performance Account (PA) and Live Account Rules
  • PA Payout Rules and Payout Method
  • PA General Questions & Billing Information

• Everything Billing: Subscriptions, Cancellations, & Resets

  • Subscription Cycles, Auto-Renewal, and Credit Card Info
  • Reset Options and Invoice Cancellations
  • Refunds and Credits

• Affiliate Program, Community Resources, Events, and Program Changes

  • Affiliate Program

• Troubleshooting & Tech Support

  • Technical FAQs for Platform Common Error Messages
  • Performance Optimization Tips & Lag
  • Common User Mistakes With Solutions

• Helpful Items

  • Connection Guide for Rithmic Using NinjaTrader 8.1.X.X
  • Master Training Courses. Required Before Trading!
  • MASTER TRAINING COURSE: PA/LIVE ACCOUNTS. REQUIRED BEFORE TRADING!
  • How Does the Trailing/Static Drawdown Threshold Work? (Master Course)
  • MASTER TRAINING COURSE: EVALUATION ACCOUNTS. REQUIRED BEFORE TRADING!
  • OneDrive and NinjaTrader 8

  See all 20 articles

• Welcome To Apex Trader Funding

  • Apex Updates 2025
  • Apex Trader Funding Accounts
  • Payout Method Information
  • Helpful FAQs and Common Mistakes
  • Testimonials: Payouts- What Traders Say About Apex
  • Can I Trade Using My Mac?

  See all 18 articles

• Everything About Rithmic / RTrader

  • Commissions for Rithmic
  • Connection Issues and Troubleshooting - RTrader/Rithmic
  • How Do I Get Two Rithmic Login Sessions?
  • How To Disable Alerts or Popups in RTrader Pro
  • How to manage my risk: Rithmic
  • How To Use Rithmic Trader Pro Buttons

  See all 16 articles

• Tradovate

  • Commissions for Tradovate
  • Tradovate Instrument List
  • Common Questions About Tradovate
  • Most Commonly Reported Tradovate Errors
  • Questions About Tradovate With Simple Answers
  • Can Canadians Trade With Apex?

  See all 17 articles

• Wealthcharts

  • Setup and Connection for WealthCharts
  • Platform Tutorial for WealthCharts
  • Common Questions and Troubleshooting for WealthCharts

• Evaluation Accounts

  • Evaluation Accounts: Some Common Questions
  • What Does "ERROR: Only Admins Can Place Trades" Mean?
  • Why Would I Want to Trade Multiple Evaluation Accounts? (Master Course)
  • Will I Be Responsible for Data Feeds?
  • Evaluation Passed. Profit Target Hit. Traded Seven Days. Now What?
  • What Are the Rules for Evaluations? Master Course

  See all 17 articles

• Performance Accounts

  • Apex 3.0 Payout and Trading Rules
  • How Much Time Do I Have To Pay for My PA Account?
  • Failed a Funded Account. Do I Keep the NinjaTrader License Key?
  • Are Performance Accounts (PA) Live?
  • What Happens if I Fail a Paid Performance Account?
  • How Many Paid/Funded Accounts Am I Allowed to Have?

  See all 18 articles

• Platform Connection Links / Guides

  • Set Up and Connection Guide for NinjaTrader and Rithmic
  • Where Can I Get NinjaTrader and Other Platform Support?
  • Set Up and Connection Guide for Tradovate
  • Connection Guide for TradingView Using Tradovate
  • Tradovate Trade Copier
  • How To Connect With Plugin Rithmic Trade Pro

  See all 9 articles

• Billing Questions

  • Common Billing Questions
  • Credit Card Payments
  • How Does the 30 Days Billing Work? Is It Automatic?
  • Are There Refunds?
  • How Do I Cancel an Account?
  • If I Cancel, Can I Restart the Subscription on the Same Account Before It Expires?

  See all 8 articles

• Miscellaneous Helpful Items

  • Setting Up Two-Factor Authentication (2FA)
  • Help Desk Policy and Agreement
  • Can I Transfer My Accounts or My Login to Someone Else?
  • Error Messages and How To Fix Them
  • Connection Guide Link for ATAS and Rithmic
  • My Data is Lagging. How Do I Fix It?

  See all 19 articles

• Facebook/Instagram Recurring Questions

  • When Will Your Next Sale Happen?
  • I Missed Your Last Sale. Can I Still Get xx% Off?
  • I Have a Question...