Welcome to the Apex Trader Funding Help Center and Status Updates
Thanksgiving Holiday - Shortened Futures Trading Schedule
Thursday, November 28th, 2024, is a holiday in the United States, and some markets will close early in observance of Thanksgiving. It is the responsibility of every trader to stay informed about holiday trading schedules and ensure all trades are closed prior to the market close.
For your convenience, the shortened holiday hours are listed below:
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Wednesday, November 27
- 5:00 PM ET: Regular Close
- 6:00 PM ET: Regular Open (Friday Trade Date)
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Thursday, November 28
- 12:59 PM ET: Early Market Halt
- 6:00 PM ET: Regular Open (Friday Trade Date)
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Friday, November 29
- 1:15 PM ET: Early Market Close
All times listed above are in Eastern Time (ET), please confirm the market close times in your local timezone.
Please ensure you plan your trading accordingly and stay informed about these schedule adjustments.
ALL TRADES must be closed out prior to market close.
For more details, visit the CME Holiday Calendar: Current Holiday Calendar
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11/21 Update
We are pleased to inform you that the issue with Rithmic's quote data 11/20 has been resolved.
Key Updates:
- Account Restoration Complete: All affected Rithmic accounts that ended the day with a loss have been restored. Your account balance has been reset to the end-of-day balance from your prior trading day (November 19, 2024).
- Trading Resumed: You may now resume trading as normal on your Rithmic accounts.
- Updated Reports: Please allow some additional time for your account summaries and daily reports to reflect the restored balances accurately.
Additional Information:
- Unaffected Accounts: If your account ended the day in profit, no changes have been made, and your account continues as normal.
- Support: If you experience any issues or have questions, please do not hesitate to contact our support team.
We appreciate your patience and understanding during this time. Our goal is to ensure fairness and provide you with the best possible trading experience.
Thank you for your continued trust in Apex Trader Funding.
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11/20 Tradovate removal of Symbol
NKD and MNK SOLVED
From Tradovate: Earlier today, we updated our system to temporarily remove symbol NKD and MNK for maintenance purposes. We expect the symbol to be reinstated during this weekend’s release.
We expect the symbol to be available to end users again starting with the Sunday session, November 24, 2024.
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11/20 Rithmic Quote Data Issue SOLVED
Today we experienced an issue with Rithmic's quote data that has impacted some accounts, leading to unexpected liquidations.
Our support team is actively collaborating with Rithmic to identify the root cause and resolve the issue as quickly as possible.
Important Information:
- Account Restoration: We will be restoring all Rithmic accounts that ended the day with a loss due to this issue. The trading activity for November 20, 2024, will be erased, and account balances will be reset to the end-of-day balance from your prior trading day.
- Trading Suspension: You WILL NOT be able to trade during the restoration process. Updates will begin at 5:00 PM ET (market close) and may last several hours. We apologize for any inconvenience this may cause and will update you when trading resumes for Rithmic accounts.
- Unaffected Accounts: If your account ended the day in profit, it will not be restored, and no changes will be made.
- Tradovate Accounts Unaffected: This issue and restoration process apply to Rithmic accounts ONLY. Tradovate accounts are NOT affected.
Next Steps:
- Please refrain from trading on your Rithmic account between 5:00 PM ET and the completion of the restore
- We will update this notice once the restoration is complete and trading can resume.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience while we work to restore normal operations. Thank you for your understanding.
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10/29 Service Delay SOLVED
Today, we are experiencing delays impacting the following services for both Tradovate and Rithmic accounts:
- New Account Setups and Resets
- Performance Account (PA) Activations
- Email Notifications: All outgoing emails and notifications for passed evaluations, signing of PA contracts, payment links, and blown PA accounts are delayed.
We apologize for any inconvenience this may be causing and appreciate your patience as we work diligently to resolve these issues. Updates will be provided as soon as they are available.
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10/02 Brief Rithmic Interruption SOLVED
We received reports regarding issues submitting orders, receiving market data, and chart updates on Rithmic accounts.
Rithmic's technical team has resolved the issue, and all services are now functioning normally.
Thank you for your patience.
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Update 7/11
Quantower Users Only
All traders using Rithmic Connection need to update
Quantower to the latest version 1.140.7+
Please also note that it's normal for the RTT (Round Trip Time) to show N/A in the new version
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Updates 4/01/2024
If you get a message that your Tradovate License key has expired, do not worry. The Tradovate License key no longer needs to be imported into NinjaTrader.
You must, however, use NinjaTrader 8.1 to use Tradovate accounts on Ninja.
If you are only using Rithmic and Ninja, you can disregard this message.
This applies to Tradovate on Ninja.
Or if you have both Rithmic, Tradovate and you use Ninja.
Please follow this video guide on how to set up Ninja: https://app.screencast.com/FgtU2Y6LHiFUS
Rithmic/Tradovate do not process any resets, PA's or new accounts over the weekend as they do a lot of backend work on their platforms.
If you don't see your new account or you can't login, please try again after the market opens at 6pm EST Sunday evening.
IMPORTANT! READ FIRST - 1-DAY PASS RULES:
- Accounts must be traded DURING the active promotion.
- Even if your account has already hit its profit target before the promotion, a little flip (one contract, micro) during the promotion is all it takes to qualify.
- Don't worry if you've purchased an account prior to the promotion – you're still eligible to enjoy our deal!
- Once the promotion ends, EVERY account that did not meet the profit goal DURING the promotion will once again require 7 days traded!
- For accounts that achieved "PASSED" status during the promotion and are then traded on AFTER the promotion ends, the standard 7-day requirement will apply once again.
DO NOT TRADE OR CANCEL PASSED EVALUATIONS!
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Payout Queries and Issues
If you're waiting on a payout or need to set up an international payout option, click below for recent updates and procedures:
- Payout Information
-
ID Verification Issues
For issues with ID verification, please note that manual reviews occur within 24 hours. If you haven't received confirmation after this period, submit a help desk ticket. No need to submit if under 24 hours.
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Monthly PA Fee Selection Concerns
Once a payment option is chosen for an individual PA account, it cannot be changed.
- Current Payout Status
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Non-Wise Account Countries
If your country does not support Wise accounts for payouts, click below for alternative solutions:
Missing Your PA Account?
Did you make sure you signed the PA agreement in the signatures tab of your Apex Dashboard?
Need More Help?
If your question has not been addressed above, please click below for more support:
Additional SupportRelated to
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