Help Desk Policy and Agreement
Help Desk Policy and Agreement
I understand that the Apex Help Desk is here to support it's members and assist them in finding the proper information and instructions on the Apex Website. The Apex website FAQ, videos, training courses, and examples are there for members to find answers to all the questions they would need to know.
The Help Desk is here to direct you to the proper links in the FAQ that you would need or to help with situations that may not be in the FAQ.
BEFORE SUBMITTING A HELP DESK TICKET:
1. Be sure that you have taken note of all previous page announcements, updates, status updates and links provided on the previous pages.
2. Be sure to have searched the Apex FAQ for your question. Simply type in your question, parts of your question, key words, or subject into the FAQ search box. You can also look on the main page of the FAQ for subject matter breakdown sections. The Help Desk does not have different information than what is in the FAQ sections and will direct you back to the FAQ.
BEFORE SUBMITTING A HELP DESK TICKET I AGREE AND UNDERSTAND:
1. The Help Desk is here to direct me to the proper information on the Apex Website
2. The Help Desk is not here to give me the answers and to bypass the REQUIRED Training courses and knowledge that I need to know in order to properly use the Apex Tools and programs
3. I agree that I have already searched the Apex FAQ, videos and courses for my answer
4. I understand that 95% of all questions sent to the Help Desk are answered in the FAQ sections and that I can search and get that answer now quickly instead of choosing to wait on a reply from the Help Desk with a link to the FAQ section
5. I understand the Help Desk does not have nay further information regarding the status updates and information listed on the first page and that a ticket should Not be submitted regarding those items. I understand that if any new updates are available they will be on the status page or the appropriate FAQ Section
IF YOU STILL NEED TO SUBMIT A HELP DESK TICKET CLICK: