Payout Method Information
Important Update for Non-US Traders
Attention: If you have changed your status to INTERNATIONAL you will receive an invitation email before your payment (Trader or Affiliate) is processed. You will NOT necessarily receive an email when you change your payment type to International.
You will NOT receive an invitation email as soon as your payment is APPROVED. It will come after the request period closes and before payments are sent out.
For example: Say we are in the first pay cycle of the month. Payment requests are open from the 1st - 5th of month. Account review and approvals take place throughout the request period and can take up to the 14th of the month to be completed for the first pay cycle. You will receive an invitation email some time during the processing period. DO NOT SUBMIT A HELPDESK TICKET asking why you have not received an invitation as soon as you updated your pay method or your payment request was approved.
Invitation emails can be sent out at any time during the processing period. The important things is to set your payment type to International if your address country is not the United States.
There has been some confusion about using the payment service Wise. We often get rejected payments from them or they ask the account holder to provide extra documentation in order to release the payment.
Some people have had success using Wise, many other have not. We do not recommend Wise, Payoneer or Revolut. All of them have had the same issues, which in the end has resulted in significantly delayed payments to our Traders and Affiliates.
As of November 14, 2023, all non-U.S. traders and affiliates are STRONGLY encouraged to switch their payout method to the INTERNATIONAL OPTION. This change is essential to avoid delays in payout processing. If you decide to continue to use any of the above mentioned services you acknowledge that there is a risk of significantly delayed payments.
- Immediately switch to the INTERNATIONAL OPTION for payouts.
- Watch the provided videos for guidance on payout status and method updates.
Reason for Payout Method Change
APEX has discontinued using Deel for payouts. Deel altered their terms of service, focusing on contracts with consistent ongoing payouts. This change was sudden, leading to challenges for Apex during the September payout cycle. Deel's new structure requires regular, consistent payouts, which does not align with Apex's variable payout schedule.
Introduction of New Payout System
Apex has introduced new payout systems for Referring Affiliates and Performance Account Contractors. It's crucial to update your payout method and ensure the accuracy of all provided information, particularly for ACH payments to U.S. bank accounts.
Wise Policy Changes
Wise is modifying how non-U.S. accounts are managed, effective October 18, 2023. These changes may impact your ability to receive payments through Wise. Select "International (if you cannot use wise)" as your payout type, then fill out the required fields.
- Apex cannot assist with Wise-related inquiries. Refer to Wise support for such questions.
- Ensure you have filled out the entire payout form correctly. Incorrect information may delay or prevent your payout.
- Be aware of the distinction between Wire Transfer and ACH routing numbers, and use the correct ACH routing number.
Payout Schedule and Address Updates
Payout schedules for PA Account Holders (here) and Affiliates (here) are available on Apex's website. Update your payout method by specific dates each month to ensure timely payouts. If you need to update your address, submit a ticket with your complete address to the helpdesk.