If you encounter challenges with live data or other technical issues on Tradovate, it's essential to follow specific steps to resolve them effectively. Below is a detailed guide to troubleshoot live data problems and address the most commonly reported Tradovate errors.
Why Is My Data Not Live on Tradovate?
When using Tradovate, it’s crucial to ensure live market data is enabled. Follow these steps to address issues with live data:
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Log In to Tradovate
- Use the credentials provided and log in HERE.
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Sign Required Agreements
- Before attempting to connect to live data, complete the Non-Professional Agreement and other necessary documents. This step is mandatory and ensures smooth data activation.
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Data Activation Timeline
- The process can take between 10 and 90 minutes after signing the agreements, depending on user demand.
- Wait at least 90 minutes before submitting a Help Desk ticket.
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Instrument and Contract
- Ensure that you have loaded the correct instrument.
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Verify Data Status
- If your instruments appear orange, your data is delayed and not yet live.
- Do not place any trades until live market data is confirmed, as it may lead to significant losses.
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Monthly Data Cost
- Expect monthly data fees exceeding $115 for users who do not sign the Non-professional agreement.
- Expect monthly data fees exceeding $115 for users who do not sign the Non-professional agreement.
Most Common Tradovate Errors and Their Solutions
Below are frequently reported issues with Tradovate and step-by-step solutions:
1. ERROR: Failed to Login – TradingView Not Entitled to Access Your Account
- Cause: You have not properly linked your TradingView account with Tradovate.
- Solution: After signing in to Tradovate, follow the detailed connection instructions provided HERE.
2. Why is TradingView Charging Me $9.99 for an Add-On?
- Cause: You need to renew your free TradingView subscription monthly.
- Solution: Meet the eligibility requirements for free access, and remember to renew your subscription every 30 days. Review your subscription status and renewal date. For detailed guidance, click HERE.
3. TradingView Keeps Going Down Monthly
- Cause: Subscription renewal is required every month.
- Solution: Reactivate your TradingView connection on the same day each month. The renewal date aligns with the day you initially set up your connection.
4. No Live Data on the First of the Month
- Cause: Live data may not automatically activate on the first of the month.
- Solution: If it’s after 6 AM ET, submit a ticket to the Help Desk.
5. Roll Forward Message – Contract Expiration
- Cause: You are attempting to trade an expiring contract.
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Solution:
- Research the correct front month for your instrument using the CME Group Markets tool.
- Understand the contract trading codes through CME Education.
- Roll contracts in a timely manner. For step-by-step instructions, visit this link.
6. Error Message: "Liquidation Only – Contract Expired"
- Cause: Attempting to trade in an expired contract month.
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Solution:
- Research the current front month for the instrument.
- Roll contracts before expiration to avoid being locked into an expired position.
- Pay attention to contract roll warnings, as both NinjaTrader and Tradovate platforms provide alerts.
7. Expired Positions – Unable to Close
- Cause: Positions in expired contracts cannot be closed externally.
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Solution:
- Tradovate automatically expires contracts at 9:30 AM ET on expiration day. Open positions remain until market close.
- Conduct proper due diligence and monitor expiration dates to avoid being trapped in expired positions.
Preventive Measures for Tradovate Issues
- Stay Updated: Regularly check for updates or changes in policies on Tradovate and related tools like TradingView.
- Monitor Expiration Dates: Be proactive in rolling forward contracts before expiration to avoid interruptions in trading.
- Renew Subscriptions: Ensure your TradingView connection is reactivated monthly to maintain uninterrupted service.
Frequently Asked Questions About Tradovate
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What Platforms Can I Use to Trade with a Tradovate Account?
- Tradovate accounts can be accessed via:
- NinjaTrader
- Tradovate web
- Tradovate mobile
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TradingView
- Tradovate accounts can be accessed via:
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How Do I Access Tradovate Account Reports?
- Watch the tutorial below, which shows you where to locate your Tradovate Reports.
- For a detailed tutorial on accessing your Tradovate account dashboard and reports, read the article from the Tradovate Support Page HERE.
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Why Can’t I Connect to my Live Tradovate Account Using a NinjaTrader Key?
- You must download the latest version of NinjaTrader through the official portal. Follow the updated instructions provided - CLICK HERE.
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Can I Use the Apex Trade Copier to Trade Simultaneously on Tradovate, Rithmic, and My Personal Broker Accounts?
- Yes, as long as the trade copier is connected to NinjaTrader. Ensure you have a paid NinjaTrader license key (purchased directly from NinjaTrader, or included in Apex accounts subscriptions).
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Is Tradovate Compatible with Various Devices?
- MAC: Yes.
- Web Browsers: Yes.
- Mobile, Tablet, and Chromebook: Yes, including Apple devices.
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Can I Use My Lifetime Key to Trade My Own Account, Rithmic, and Tradovate Simultaneously?
- Yes, you can use your own lifetime key to trade across these accounts concurrently.
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Can I Convert a Paid/Performance Account Between Tradovate and Rithmic?
- No, accounts cannot be transferred. You will need a new Paid/Performance Account (PA). Account days, balances, and history cannot be moved between Tradovate and Rithmic.
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Why Are My Orders Being Rejected on Tradovate?
- Verify your order size, including the number of contracts. Orders exceeding your account size will be rejected.
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Can I Use Coupons on Tradovate Plans?
- Yes, Apex Trader Funding coupons apply to Tradovate plans.
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Does the Apex Investing Institute Trade Copier Work with Tradovate and Rithmic?
- Yes, the trade copier works across Tradovate, Rithmic, and personal broker accounts when connected via NinjaTrader. It offers greater flexibility compared to Tradovate’s native "Groups" feature.
Important Notes for Canadian Traders
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Canadians Using Tradovate:
- Canadians can trade on Tradovate through Apex accounts but cannot purchase a live Tradovate account directly.
- To connect NinjaTrader to Tradovate or Rithmic, follow the NinjaTrader setup instructions.
- If you experience issues downloading NinjaTrader 8.1.1.7 in Canada, use this direct download link.
General Information About Tradovate
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Subscription Management:
- Add-ons like Order Flow +, VWAP, or Level 2 data must be purchased and managed through Tradovate or NinjaTrader, not Apex Trader Funding.
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Key Compatibility:
- Subscriptions and features for Tradovate accounts are not compatible with Rithmic accounts.
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Educational Support:
- Head to the Tradovate Website for comprehensive information about their platform using their FAQs and knowledge base.
By following these guidelines, you can maximize your use of Tradovate in conjunction with Apex Trader Funding.
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