30 Day Subscriptions
This article provides detailed information about the fees associated with your Evaluation Account, what happens if you fail the evaluation, and how to manage your account/subscription effectively.
Are There Any Other Fees Besides the Monthly Fees?
No, there are no additional fees besides the monthly Evaluation fee.
The monthly Evaluation fee includes everything you need to trade:
- Evaluation Account with all tracking features
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Level 1 Data feed access
- NinjaTrader Platform License key
Optional Fee:
- Reset Fee: If you fail the evaluation test, you can reset your account for an additional fee. This does not change your 30-day billing cycle; it is simply a fee that resets your balance alone.
Transition to a Performance Account (PA):
- When you pass the evaluation, the fees for your Evaluation Account continue until you pay the PA activation fee to convert your evaluation into a performance account.
- If you choose to continue with a Performance Account, the fees for the PA account will begin and your evaluation subscription is automatically canceled upon conversion to PA.
Does Failing an Evaluation Cancel My Account Automatically?
No, failing an evaluation does not automatically cancel your account.
Options After Failing:
- Reset Your Account: You can opt to reset your Evaluation Account to start the evaluation process again with the original billing cycle.
- Cancel Your Account: To cancel, you must log in to your Members’ Area and manually cancel your subscription.
- Renewing Subscription: If your account is in a failed status as of the market close on the day before the renewal, we will reset the balance as part of the renewal fee.
Important:
- Recurring Billing: If you do not cancel your account, billing will continue to recur every 30 days.
Resets
If you’ve reached the drawdown threshold (max loss) in your Evaluation account and can no longer trade—receiving an error message stating, “Trades Can only Be Placed By Administrator”—you may need to reset your account. This guide explains how to reset your evaluation account and the associated policies, and it provides step-by-step instructions.
Why Reset Your Account?
Resetting allows you to:
- Start Fresh: Begin with a full balance and full trailing drawdown.
- Zero Days Traded: Reset your accumulated trading days.
- Continue Trading: Resume trading within your current subscription period without interruption.
How to Reset Your Account
Step-by-Step Instructions
- Close All Positions (Important: Ensure all positions are closed before initiating a reset.)
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Log In to the Members’ Area
- Visit https://apextraderfunding.com/member.
- Enter your credentials to access your account.
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Purchase a Reset
- Navigate to the account you wish to reset.
- Click on the “Reset” button next to that account.
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Costs (Unless there is an active promotion):
- Rithmic Accounts: $80 per reset.
- Tradovate Accounts: $100 per reset.
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Confirm the Reset
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- Double-check: Make sure you’ve selected the correct account. This action is irreversible.
- Proceed with the payment to complete the reset process.
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Wait for Processing
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- Resets typically finish within 10 minutes, but may sometimes take longer.
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Important Notes
- Renewal Date Unchanged: Resets do not alter your account’s renewal or expiration date.
- Irreversible Action: Once initiated, a reset cannot be undone.
- Canceled Invoices: Resetting will not reinstate a previously canceled invoice.
Our Policy on Resets During Your Monthly Renewal
If your Evaluation account is in a failed status and you forget to cancel before the renewal date:
- Automatic Charge: The subscription fee will be charged after midnight on the renewal date.
- Automatic Reset: Your account will be reset automatically at no additional reset fee.
- Trading Resumption: You can resume trading as your account will be active again.
Conditions for Free Reset on Renewal
- Failed Status Required: The account must be in a failed status by the market close before renewal.
- Subscription Renewal: The monthly fee must be charged; a free reset applies only upon renewal.
- Automatic Process: The reset happens automatically after the fee is charged.
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Manual Options:
- Immediate Reset: You can manually reset before renewal by paying the reset fee.
- New Account: Alternatively, cancel the current account and sign up for a new one to expedite funding.
Refund Policy
- No Refunds on Resets: All reset fees are non-refundable.
- Not Retroactive: The policy doesn’t apply to past resets.
- Evaluation Accounts Only: This policy is exclusive to Evaluation accounts.
- Single Reset per Renewal: If you fail the account after a reset, we won’t reset it for free again unless it renews in a failed status.
Additional Options and Tips
- Unlimited Resets: You can reset your account as many times as needed without penalties.
- Impact of Reset: Only your drawdown, initial balance, and trading days are affected; the renewal date stays the same.
- Faster Funding: To avoid delays, consider resetting manually or signing up for a new account.
Purpose of This Policy
This policy assists traders who might forget they can cancel and sign up again using available discount promotions, preventing unnecessary charges for both renewal and reset fees.
Reminder
- Close Positions Before Resetting: Always ensure all trades are closed.
- Select the Correct Account: Verify you’re resetting the right account to avoid irreversible errors.
- Processing Time: While usually quick, resets can sometimes take longer than 10 minutes. Please wait for the account to be created or submit a ticket for missing accounts. Resetting the same account twice cannot be reversed, and you will pay twice for a single reset balance.
Failed Renewals
At Apex, we strive to ensure a seamless experience for all our users. To support you in maintaining uninterrupted access to our services, we offer a 72-hour grace period for any failed renewal payments. This generous timeframe provides ample opportunity to update your payment details or manually renew your account, ensuring that your services continue without disruption.
What Happens During the 72-Hour Grace Period?
If a renewal payment does not go through, you will have three days to address the issue. During this period, you can:
- Update Your Payment Information: Easily change your credit card details to ensure future payments are processed smoothly.
- Manually Renew Your Account: Take control of your renewal process to avoid any service interruptions.
How to Manually Renew Your Account
To assist you in managing your account effectively, we have created a step-by-step guide below. Additionally, you can watch the accompanying video that demonstrates these steps visually.
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Navigate to Your Apex Dashboard
- Log in to your account and access the Apex Dashboard, your central hub for managing all account settings and information.
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Click on Payment History
- On the right-hand side of the dashboard, locate and click the Payment History tab. This section provides a detailed overview of all your past transactions and any failed payments.
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Find the Invoice to Manually Renew
- Browse through your payment history to identify the specific invoice that requires manual renewal. This is typically marked or flagged for your attention.
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Click the Renew Manually Link
- Once you've located the relevant invoice, click on the Renew Manually link. This action will prompt you to enter new payment details or confirm your existing information to complete the renewal process.
Important Note on Credit Card Information
When you manually renew your account using a different credit card, especially for accounts on CIM_2 (secure credit card processor 3), the new card information will become the default for all future renewals on that platform. To ensure accuracy and avoid any unintended charges, please remember to update your credit card information after performing a manual renewal if necessary.
Need Further Assistance?
If you have any additional questions or need support, please don’t hesitate to contact our help desk. We’re here to help!
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