Refunds and Credits

Refunds and Credits Policy

At Apex Trader Funding, we are committed to providing clarity and transparency in all aspects of our services. This policy outlines everything you need to know about refunds and related inquiries. For ease of understanding, the information is presented visually and concisely, ensuring accuracy and alignment with our practices.

General Purchases

We do not offer refunds—whether in whole or in part—for any purchases made through our website. This applies to initial subscriptions, renewals, resets, and other optional services.

Renewals: Avoid Unnecessary Charges

Billing Schedule: Renewals occur automatically every 30 days unless canceled.
Cancellation Deadline: Cancel before market close on the day prior to your renewal date to stop the next billing cycle.
Missed Deadline: Failure to cancel will result in an automatic charge, and no refunds will be issued.

Optional Fees and Add-ons

The following optional purchases are non-refundable, so double-check their relevance before buying:

Reset Fees: Applies if you fail an Evaluation Account and wish to restart.
PA Activation Fees: Charged when transitioning from Evaluation to Performance Account.
Data Fees: Includes Market Depth or extra session logins.
Ensure these services fit your trading needs to avoid unnecessary expenses.

Handling Errors

Technology Issues

Refunds are not issued for:

Platform Errors: Such as delayed order execution.
Data Errors: Issues with feeds or market depth.
Stuck Orders: Trades not closing as expected.
Issues relating to third-party platforms are out of Apex Trader Funding's control. If you encounter these issues, please contact the third-party platform for further guidance.

What If I Choose the Wrong Plan?

If you select the wrong plan or service, our policy does not permit refunds. Instead, you may:

Keep the Current Plan: Continue using it until it expires.
Cancel to Avoid Renewal: Ensure the subscription does not renew.
Sign Up for the Correct Plan: Purchase the plan you intended to select.

Steps to Avoid Unwanted Charges

Thoroughly Review: Visit the FAQ section and descriptions of services before making any purchases.
Contact The Help Desk: If unsure, contact the Apex Help Desk for clarification before completing a transaction.
Double-Check Selections: Confirm the plan or service you’re purchasing is accurate during checkout.
Cancel On Time: Cancel subscriptions you no longer need before the renewal date.

Refund and Credits Summary Guide

Action	What to Do	Result
Cancel Before Renewal	Cancel at least 1 day before the renewal date.	Avoid charges for the next billing cycle.
Incorrect Plan Purchased	Keep, cancel, or sign up for the correct plan.	No refunds for mistakes, but you can switch.
Need Optional Services	Ensure optional add-ons fit your needs before purchasing.	Avoid unnecessary fees or services.

No Refunds Policy: Overview

We aim to provide clear information to help you manage your Apex Trader Funding account effectively. By understanding this policy and taking proactive steps, you can minimize issues and avoid unnecessary charges. For any questions, refer to our FAQ section or contact our Help Desk. Thank you for your understanding and cooperation!

At our core, we aim to provide transparent and comprehensive information about our services. To avoid any misunderstandings, we encourage you to carefully review our FAQ section and the details of our offerings before making a purchase. Below is a clear outline of our refund policy to ensure you understand our stance on refunds and related inquiries.

Type of Purchase	Refund Eligibility
Initial Subscriptions	No refunds.
Renewals	No refunds. Cancel before the renewal date to avoid charges.
Resets	No refunds, even for mistaken resets.
Optional Add-ons	No refunds for services like Market Depth or extra session logins.
Technology Issues	No refunds for platform errors, data errors, or stuck orders.
Incorrect Purchases	No refunds for wrong plan selection. Carefully review before purchasing.

Help Center

Refunds and Credits