I cannot login to my platform, (i.e., NinjaTrader) with my credentials.

1. Make sure your credentials are set up correctly, including all appropriate settings.
2. Make sure you have first logged into Rtrader to activate the credentials by agreeing to the agreements.
3. Do not try to login between 5:00 PM and 6:00 PM ET any day of the week, or Friday 5:00 PM through Sunday 6:00 PM ET as Rithmic does maintenance during these times and you cannot login then.

If you have done the above three things without success, email platformsupport@ninjatrader.com.