Free Reset Upon Renewal FAQ
Our new policy as of 5/1/22 is if your evaluation account failed and it renews, forgetting to cancel and sign up for a new account, then going forward we will reset it automatically after midnight of renewal.
1) As stated the account must be blown (it must be in a failed status before the renewal and into the renewal)
2) The account must renew the monthly fee (there is no free reset till the monthly fee is charged)
3) It will reset automatically
4) You do not have to wait for your renewal you can choose to reset manually before the renewal and pay the $80 fee or you can choose to cancel the account and signup for a new one so you do not waste time on getting funded. This is just for those unique cases where someone forgets to cancel the recurring and signup for a new account. It is not meant for you to wait for the account to reset after a renewal.
There are no refunds on resets.
This is not retroactive
If you forget and reset your account there are no refunds
This only applies to evaluations accounts
If you blow the account after the reset even right after it we do not reset it free.
If you have an active account and then blow it and reset it we do not reset it again (Unless it renews in a blown status)
To reset it faster you must reset it as normal the charge is $80
You can also choose to cancel your account and sign up for a new one to reset the balance having a new account.
This policy is mainly for those who forget they can cancel an account and sign up for a new one with the discount promo (while it last) and then are stuck having to pay for a renewal and reset this makes it where they don't have to pay for a reset on the renewal.