System Status Updates
9/14/2023 - 3PM ET:
All rithmic issues have been resolved.
9/13-2023 12:12 PM ET:
Rithmic connection issue has been resolved
Rithmic has resolved the issue and we will be working with Rithmic to restore all affected accounts that were traded during that time frame
Please bear with us while we are working on it
IMPORTANT INFORMATION FROM OUR CEO DARRELL MARTIN
9/12/2023 5:51 pm ET
There have been a lot of rumors surrounding deel. So I wanted to take a moment and share some of the facts are straight and to put people's mind at ease.
Yes, deel did change their terms of service. This impacts all funding companies using deel and does not have to do with regulation but their own internal procedures.
Deel is simply a payment processor, this is nothing to stress about. We processed payments long before we ever used deel.
We are currently updating our site, so you will see old deel information being removed and will soon see the new processor being added. We will reveal the processor to everyone at once.
We already have another payment processor in the works and should be sending out an update on how to activate it in the next few days.
There are no moneys being held by deel. All payments are ready to process.
Just have a little patience for a few days as we get all processes in place, and we will get you full details on the new processor.
As always, we have back up plans and are here to serve you.
6/08/2023 4:29 pm ET
The historical data issue is resolved. There could be missing data until the open tomorrow. Ninja is backfilling the data tonight. Please disconnect and reconnect but data may be missing until tomorrow. According to Ninja users can expect the data to be backfilled by tomorrow, we suggest to NOT clear cache. Please check Tradovate Service Status page: https://trader.tradovate.com/service-status
6/08/2023 2:46 pm ET
We are aware of NinjaTrader Historical Data Server issue, they are working actively to solve the issue asap.
This issue does NOT affect your ability to get out of any positions.