System Status Updates
We are doing some maintenance to the Apex Trader Funding website and upgrading some servers. This process is taking a little longer than expected, so we apologize for any sporadic issues this may cause with website access, but this upgrade should be complete within the next couple hours. You can trade as usual since this server maintenance does not affect your ability to place trades Thank you for your patience. There is no need to submit tickets to the Helpdesk regarding this.
TRADOVATE ACCOUNT SUMMARY HAS BEEN UPDATED AND CORRECTED
WE ARE AWARE OF THE DELAYED ACCOUNT SUMMARY STATUS FOR TRADOVATE ACCOUNTS AND ACTIVELY WORKING ON UPDATING IT, NO NEED TO SEND A TICKET FOR THIS ISSUE, PLEASE CHECK YOUR ACCOUNT LATER TONIGHT!!!
5/12/2023 10:47 am EST
Rithmic delay/outage issue has been resolved and restored.
Please do not send a ticket regarding your account being negatively impacted. The accounts will automatically restored at market close today and the accounts will be ready Sunday market open 6pm EST.
4/21/2023 15:20 EST:
Rithmic connection issue from 04/20/2023 has been resolved
We have worked with rithmic during this outage. There was a data center that went down affecting all prop firms.
If you made money during outage, you are lucky and we will let you keep the profit. However, something only Apex has always done in the past, if your accounts were negatively affected due to THIS SPECIFIC network wide outage, we are covering the losses and restore your accounts to active status and reset the balance and threshold to what it was before the outage. Note, we cannot adjust accounts beyond what has been done nor accounts that had an issue outside of the data center going down. Please DO NOT submit tickets for this.
We appreciate your patience and thank you for being a loyal customer of Apex Trader Funding. We wanted to get balances adjusted to be fair to you as we are traders too and to ensure those requesting payouts did not lose them. We expect to pay out more than 3 million this month alone to traders way to go traders!
The system is now back up and you can trade and purchase evaluations.